Urban distribution is an activity we perform responsibly, consistently and reliably, carrying significant expertise in the delivery of products to your property. Our crews are equipped with the proper equipment and tools, combined with a deep knowledge and significant expertise in order to maximize quality of service.
The frequency of our vehicles’ routes combined with the ability to distribute products at various directions throughout Attica, allow us to satisfy our customers’ specific needs. Our products are delivered in a time interval range between 4 and 24 hours depending on each occasion. Customer service and shipment departments possess all the available resources to inform customers on a real time basis of the current shipment status and estimate the time of delivery. Our trucks respond to all our customers’ needs by providing shipment solutions to regions in and out of Attica.
We have fully equipped vehicles, with the appropriate and most contemporary devices and tools for timely and safe deliveries. We implement a constant maintenance system of our vehicles in order to effectively and timely deliver and discharge our clients’ products. Our vehicle fleet specifications provide for maximum capacity and safety procedures. The trucks’ interior is covered with a high resistance blanket and has bands for the products’ safety, hand coach covered with blanket as well as a manually transported pallet for bulky and heavy items. Supporting accessories, such as nylon, paper boards etc. hold and protect the products during their distribution.
Our vehicle fleet is staffed with skilled full time people, dressed in formal company’s uniforms. Our staff is distinguished for its diligence, consistency, politeness and experience in the furniture sector. The constant training of our staff through seminars regarding product safety and communication with the customers, leads to the desirable objective of providing high quality customer services.
We are committed to the constant improvement of our services, regarding the whole range of the company’s activities. Hence, our services are not concluded upon delivery of the products on our customers’ properties. Our staff is responsible for unpacking, verifying and presenting the functionality of the product to the customer, as well as disposing unneeded packing, thereby leading to an integrated service enhancing customer satisfaction.
The company possesses elevation machines for lifting products at any height. Under special circumstances of narrow roads and limited space, the small bulk of the elevation machine and its rotation ability allow the lifting of the products safely and effectively without causing disturbance to the neighbors and cars passing by.
Our company offers timely and integrated customer service by telephone for any information required, problem solving, complaints, appointment confirmations etc. Our staff is highly experienced, focused on customers’ needs and always willing to assist on any matter required. The basic principles of the customer care service department are the consistent and integrated administration of requirements and the sound adherence to procedures.